How to make a Claim:

Travel Insurance Claims

Annual Multi-trip, Single Trip, Wintersports & Longstay

For policy references that start: AN23, SN23, LS23

Medical Emergencies
Contact the 24-hr multi-lingual service: UK(+44) 020 8057 3896
Email: internationalhealthcare@healix.com
You must contact the emergency service if any insured person has an illness, injury, accident or hospitalisation likely to cost £500 or more.
All other non-emergency Claims
Submit your claim online: www.submitaclaim.co.uk/wtis
Call: UK(+44) 01702 746549
Email: claims.travel@csal.co.uk

For policy references that start: AN22, SN22, LS22, LA22

Medical Emergencies
Contact the 24-hr multi-lingual service: UK(+44) 020 3819 7170
Email: internationalhealthcare@healix.com
You must contact the emergency service if any insured person has an illness, injury, accident or hospitalisation likely to cost £500 or more.
All other non-emergency Claims
Submit your claim online: www.submitaclaim.co.uk/wtis
Call: UK(+44) 01702 553443
Email: info@csal.co.uk
If you cannot claim online, you can download a claim form at www.csal.co.uk
  • Worldwide Travel Insurance a specialist in travel insurance and related products, has over 20yrs experience in offering high quality cover at great prices.
  • All policies purchased online are emailed immediately - ideal for last-minute bookings.
  • Cooling-off Period: You have 14 days following receipt of your documents during which you can obtain a full refund provided that the start date shown on your certificate has not passed and you are not claiming.

Customers with Serious Medical Conditions

If you are resident in the UK, the Money & Pensions Service (MaPs) has developed a directory of specialist Travel Insurance providers to assist UK-based travellers with existing medical conditions to obtain travel insurance that is affordable. If, due to a serious medical condition, we are unable to offer cover and you are having difficulty finding suitable insurance, you can use the MaPs travel insurance Directory to find a Company that may be able to help. Go to www.moneyadviceservice.org.uk or call 0800 138 7777 (Mon to Fri 8am – 6pm).