How to make a Claim:

Travel Insurance Claims

Annual Multi-trip, Single Trip, Wintersports & Longstay

For policy references that start: AN, SN, LS, LA

Medical Emergencies
Contact the 24-hr multi-lingual service: UK(+44) 020 3819 7170
You must contact the emergency service if any insured person has an illness, injury, accident or hospitalisation likely to cost £500 or more.
All other non-emergency Claims
Submit your claim online:
Call: UK(+44) 01702 553443
If you cannot claim online, you can download a claim form at