call us : 01892 833338

How to make a Claim:

Travel Insurance for UK residents

Annual Multi-trip, Single Trip, Wintersports & Longstay

for policies with the following prefixes: AN16, SN16, LS16, LA16

Medical Emergencies
call the 24-hr multi-lingual no.:
+44 (0)20 8763 3439
 
You must notify the emergency service in the event of any illness, injury, accident or hospitalisation involving anyone insured under this policy where the anticipated costs are likely to exceed £500. They will direct you to an appropriate medical facility and they may be able to guarantee costs on your behalf.
All other Claims
for non-emergency claims, call:
0330 102 6282 (all claims except Legal Expenses); 0330 100 9516 (Legal Expenses)
email: travel.claimsplymouth@cignainsurance.co.uk
Always make sure that any loss or theft of valuables or any items worth more than £100 are reported to the police within 24hrs and a written report obtained.

Travel Insurance Claims Advice:

Emergency Claims
Our Emergency service has the medical expertise, contacts and facilities to help should you be injured in an accident or fall ill. They will also arrange transport to your home country when this is considered to be medically necessary or when you have notice of illness or death of a close relative at home.

You must contact them if you are admited to hospital and wish to return home by any means other than originally booked or require treatment that will cost more than £500 (or the equivalent in local currency). They will direct you to an appropriate medical facility and they may be able to guarantee costs on your behalf.
Non-Emergency Claims
Documentation should only be submitted with a completed claim form. The claim form lists the documentation required to support your claim.
Always make sure that any loss or theft of valuables or any items are reported to the police wthin 24hrs of discovering the loss, or as soon as possible after that, and a written report or reference obtained in the country where the incident occurred.
If your baggage is damaged or lost in transit whilst checked-in, you must report it to the handling agents or airline as soon as possible on collection and obtain a Property Irregularity Report, which must be submitted with your completed claim