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How to make a Claim:

Travel Insurance Claims

Annual Multi-trip, Single Trip, Wintersports & Longstay

For policy references that start: AN24, SN24

Medical Emergencies
Contact the 24-hr multi-lingual service: UK (+44) 0292 1684320
email: 247assistance@imglobal.com
You must contact the emergency service if any insured person has an illness, injury, accident or hospitalisation likely to cost £500 or more.
All other non-emergency Claims
Submit your claim online: www.imglobal.com/member/assistance/claims
Call: UK(+44) 0292 1684321
Email: travelclaims@imglobal.com
 
If you cannot claim online, you can download a claim form at www.imglobal.com/member/assistance/claims

For policy references that start: AN23, SN23, LS23

Medical Emergencies
Contact the 24-hr multi-lingual service: UK(+44) 020 8057 3896
Email: internationalhealthcare@healix.com
You must contact the emergency service if any insured person has an illness, injury, accident or hospitalisation likely to cost £500 or more.
All other non-emergency Claims
Submit your claim online: www.submitaclaim.co.uk/wtis
Call: UK(+44) 01702 746549
Email: claims.travel@csal.co.uk
  • Worldwide Travel Insurance, a specialist in travel insurance and related products, has over 30yrs experience in offering high quality cover at great prices.
  • We email confirmation of cover immediately for all policies purchased online - ideal for last-minute bookings.
  • Cooling-off Period: You have 14 days following receipt of your documents during which you can obtain a full refund if you have not travelled and no claim has arisen.

Customers with Serious Medical Conditions

If you are resident in the UK, the Money & Pensions Service (MaPs) has developed a directory of specialist Travel Insurance providers to assist UK-based travellers with existing medical conditions to obtain travel insurance that is affordable. If, due to a serious medical condition, we are unable to offer cover and you are having difficulty finding suitable insurance, you can use the MaPs travel insurance Directory to find a Company that may be able to help. Go to www.moneyadviceservice.org.uk or call 0800 138 7777 (Mon to Fri 8am – 6pm).