How to make a Claim:

Travel Insurance Claims

Annual Multi-trip, Single Trip, Wintersports & Longstay

For policy references that start: AN, SN, LS, LA

Medical Emergencies
Contact the 24-hr multi-lingual service: UK(+44) 020 3819 7170
Email: internationalhealthcare@healix.com
You must contact the emergency service if any insured person has an illness, injury, accident or hospitalisation likely to cost £500 or more.
All other non-emergency Claims
Submit your claim online: www.submitaclaim.co.uk/wtis
Call: UK(+44) 01702 553443
Email: info@csal.co.uk
If you cannot claim online, you can download a claim form at www.csal.co.uk
  • Worldwide Travel Insurance a specialist in travel insurance and related products, has over 20yrs experience in offering high quality cover at great prices.
  • All policies purchased online are emailed immediately - ideal for last-minute bookings.
  • Cooling-off Period: You have 14 days following receipt of your documents during which you can obtain a full refund provided that the start date shown on your certificate has not passed and you are not claiming.

Customers with Serious Medical Conditions

The Money & Pensions Service (MaPs) has developed a directory of specialist Travel Insurance providers to assist UK-based travellers with existing medical conditions to obtain travel insurance that is affordable. If, due to a serious medical condition, we are unable to offer cover and you are having difficulty finding suitable insurance, you can use the MaPs travel insurance Directory to find a Company that may be able to help. Go to www.moneyadviceservice.org.uk or call 0800 138 7777 (Mon to Fri 8am – 6pm).