How to make a Claim
IMPORTANT: please refer to your insurance policy for full information on how to claim and what documents you will need. The quickest and easiest way to submit your claim is online
You must have your Policy Number when you contact the claims or assistance service; please ensure that you contact the correct service corresponding with your policy prefix to avoid any claim delays.
Travel Insurance Claims
Annual Multi-trip, Single Trip, Wintersports & Longstay
For policy references that start: AN23, SN23, LS23
- Medical Emergencies
- Contact the 24-hr multi-lingual service: UK(+44) 020 8057 3896
- Email: internationalhealthcare@healix.com
- You must contact the emergency service if any insured person has an illness, injury, accident or hospitalisation likely to cost £500 or more.
- All other non-emergency Claims
- Submit your claim online: www.submitaclaim.co.uk/wtis
- Call: UK(+44) 01702 746549
- Email: claims.travel@csal.co.uk
For policy references that start: AN22, SN22, LS22, LA22
- Medical Emergencies
- Contact the 24-hr multi-lingual service: UK(+44) 020 3819 7170
- Email: internationalhealthcare@healix.com
- You must contact the emergency service if any insured person has an illness, injury, accident or hospitalisation likely to cost £500 or more.
- All other non-emergency Claims
- Submit your claim online: www.submitaclaim.co.uk/wtis
- Call: UK(+44) 01702 553443
- Email: info@csal.co.uk
- If you cannot claim online, you can download a claim form at www.csal.co.uk
For policy numbers that start: INA, INS
- Medical Emergencies
- Contact the 24-hr multi-lingual service: +44 (0)203 285 7248
- email: claims@expatriategroup.com
- You must contact the emergency service if any insured person has an illness, injury, accident or hospitalisation likely to cost £/€/$1,000 or more.
- All other non-emergency Claims
- Call: +44 (0)203 285 7246
- Email: claims@expatriategroup.com
Car Hire Excess Insurance:
for policies with the prefix CER
- How to Claim
- Submit your claim online: www.claimez.com
- Call: 0344 576 1681
- Email: carhire@claimez.com
- Have your policy number to hand and quote your scheme code: 20407
Motorhome Excess Insurance & Van Hire Excess Insurance:
for policies with the following prefixes: MER, VER
- Claims procedure for UK residents
- Submit your claim online: https://claim.orchard-administration.co.uk
- Call:0333 3230 095
- Have your policy number to hand and quote your scheme code: 50163
- Claims procedure for EU residents
- Submit your claim online: https://claim.orchard-administration.co.uk
- Call:UK(+44) 1622 391 708
- Have your policy number to hand and quote your scheme code: 50132
