How to make a Claim:
Car Hire Excess Insurance & Motorhome Excess Insurance:
for policies with the following prefixes: ER17, MER17
- Online Claims
- please complete an online form at:
- www.claimez.com
- Have your policy number to hand and quote your scheme code:
If purchased after 1st June 2017, quote scheme code 20260
If purchased before 1st June 2017, quote scheme code 20205 - Our internet solution is the quickest and easiest way to submit your claim to us. You will be able to register your claim, enter all the necessary details and upload the documents that will be specified to you
- Claiming by telephone
- if you cannot claim online, call:
- 0203 751 1077
- Have your policy number to hand and quote your scheme code:
If purchased after 1st June 2017, quote scheme code 20260
If purchased before 1st June 2017, quote scheme code 20205 - Telephone claims will take longer to process, especially if you live overseas, however we will assist you in completing the claim as fast as possible. Some initial details will be taken over the telephone and you will then be sent a claim form by post to complete and return to us along with supporting documentation that will specified to you. Please note that a postal claim may take significantly longer to settle than an online claim; especially if we need to write to you to request additional information.
Claims Advice
- In the event of a claim situation arising:
- In the event of an excess charge being made when you return the vehicle, you must pay and retain receipts to claim.
Please submit your claim details within 31 days of you being charged by the rental company. You will be asked to provide your Policy Reference and Scheme Code. - Who will be dealing with my claim?
- Your claim will be handled on the insurer’s behalf by ClaimEz, an online web-based system managed by Strategic Insurance Services Ltd
- What documents are needed to submit my claim?
-
a. a copy of your certificate of insurance.
b. a copy of your car rental agreement.
c. a copy of the Law Enforcement/Police report if:
i. you are involved in an accident with a third party, or
ii. its required by law in the country where the incident occurs.
iii. your claim relates to stolen personal possessions.
d. a copy of the car rental company’s accident damage or breakdown report which shows the detail of each of the costs incurred. Photo evidence of the damage, whilst not compulsory, may also assist in ensuring that the amount charged by the car rental company is reasonable.
e. itemised repair invoices/receipts/other documents confirming the breakdown of the amount you have paid in respect of accidental damage or loss for which the car rental company holds you responsible.
f. a copy of your credit card statement showing payment of the damages claimed.
g. a copy of the driving licence of the lead named driver and the person involved in the accident (the driver at the time of the accident).
Failure to provide this information may result in your claim being delayed. If a claim is made or lawsuit is brought against you, you should immediately forward every demand, notice, summons or other process received by you or your representative, unanswered, to ClaimEz.
