How to make a Claim:

Car Hire Excess Insurance:

for policies with the prefix CER

Online Claims
please complete an online form at:
Submit your claim online: www.claimez.com
Have your policy number to hand and quote your scheme code: 20407
Our internet solution is the quickest and easiest way to submit your claim to us. You will be able to register your claim, enter all the necessary details and upload the documents that will be specified to you
Claiming by telephone
if you cannot claim online, call:
Call: 0344 576 1681
Have your policy number to hand and quote your scheme code: 20407
Telephone claims will take longer to process, especially if you live overseas, however we will assist you in completing the claim as fast as possible. Some initial details will be taken over the telephone and you will then be sent a claim form by post to complete and return to us along with supporting documentation that will specified to you. Please note that a postal claim may take significantly longer to settle than an online claim; especially if we need to write to you to request additional information.

Claims Advice

In the event of a claim situation arising:
In the event of an excess charge being made when you return the vehicle, you must pay and retain receipts to claim.
Please submit your claim details within 31 days of you being charged by the rental company. You will be asked to provide your Policy Reference and Scheme Code.
Who will be dealing with my claim?
Your claim will be handled on the insurer’s behalf by ClaimEz, an online web-based system managed by Strategic Insurance Services Ltd
What documents are needed to submit my claim?
a. a copy of your certificate of insurance.
b. a copy of your car rental agreement.
c. a copy of the Law Enforcement/Police report if:
i. you are involved in an accident with a third party, or
ii. its required by law in the country where the incident occurs.
iii. your claim relates to stolen personal possessions.
d. a copy of the car rental company’s accident damage or breakdown report which shows the detail of each of the costs incurred.
e. itemised repair invoices/receipts/other documents confirming the breakdown of the amount you have paid in respect of accidental damage or loss for which the car rental company holds you responsible.
f. a copy of your credit card statement showing payment of the damages claimed.
g. a copy of the driving licence of the lead named driver and the person involved in the accident (the driver at the time of the accident).
h. Photographs of any damage, including the vehicle number plate.
Failure to provide this information may result in your claim being delayed. If a claim is made or lawsuit is brought against you, you should immediately forward every demand, notice, summons or other process received by you or your representative, unanswered, to ClaimEz.

Motorhome Excess Insurance & Van Hire Excess Insurance:

for policies with the following prefixes: MER, VER

Claims procedure for UK residents
Submit your claim online: https://claim.orchard-administration.co.uk
Have your policy number to hand and quote your scheme code: 50163
Call:0333 3230 095
Our internet solution is the quickest and easiest way to submit your claim to us. You will be able to register your claim, enter all the necessary details and upload the documents that will be specified to you
Claims procedure for EU residents
Submit your claim online: https://claim.orchard-administration.co.uk
Have your policy number to hand and quote your scheme code: 50132
Call:UK(+44) 1622 391 708
Telephone claims will take longer to process, especially if you live overseas, however we will assist you in completing the claim as fast as possible. Some initial details will be taken over the telephone and you will then be sent a claim form by post to complete and return to us along with supporting documentation that will specified to you. Please note that a postal claim may take significantly longer to settle than an online claim; especially if we need to write to you to request additional information.

Claims Advice

In the event of a claim situation arising:
In the event of an excess charge being made when you return the vehicle, you must pay and retain receipts to claim.
Please submit your claim details within 31 days of you being charged by the rental company. You will be asked to provide your Policy Reference and Scheme Code.
Who will be dealing with my claim?
Your claim will be handled by Orchard Administration Ltd
What documents are needed to submit my claim?
a. a copy of your certificate of insurance.
b. a copy of your car rental agreement.
c. a copy of the Law Enforcement/Police report if:
i. you are involved in an accident with a third party, or
ii. its required by law in the country where the incident occurs.
iii. your claim relates to stolen personal possessions.
d. a copy of the car rental company’s accident damage or breakdown report which shows the detail of each of the costs incurred.
e. itemised repair invoices/receipts/other documents confirming the breakdown of the amount you have paid in respect of accidental damage or loss for which the vehicle rental company holds you responsible.
f. a copy of your credit card statement showing payment of the damages claimed.
g. a copy of the driving licence of the lead named driver and the person involved in the accident (the driver at the time of the accident).
h. Photographs of any damage, including the vehicle number plate.
Failure to provide this information may result in your claim being delayed. If a claim is made or lawsuit is brought against you, you should immediately forward every demand, notice, summons or other process received by you or your representative, unanswered, to Orchard Administration Ltd.

Pay less for your Collision Damage cover

Renting a car while overseas gives you tremendous freedom to explore your destination. But it can be expensive, especially when car rental excess insurance is factored in. Some customers are only offered a collision damage waiver when they collect their car – an often expensive fee that can further stretch the budget.

There’s no denying that a collision damage waiver can give you extra peace of mind – especially on unfamiliar roads overseas – but car rental companies often charge a hefty fee for this important add-on.

Car Hire Excess Insurance from Worldwide Insure gives you all the protection you need in the event of a collision – but for a much lower price. Many holiday makers are becoming wise to the high fees charged by car rental firms for excess cover, which is why buying separate car hire excess cover has become so popular.

Get a quote for low-cost car hire excess insurance above.

  • Worldwide Travel Insurance a specialist in travel insurance and related products, has over 20yrs experience in offering high quality cover at great prices.
  • All policies purchased online are emailed immediately - ideal for last-minute bookings.
  • Cooling-off Period: You have 14 days following receipt of your documents during which you can obtain a full refund provided that the start date shown on your certificate has not passed and you are not claiming.