What to do if you have a Complaint:

Our aim at all times is to provide a first class standard of service. However, there may be times when you feel that this objective has not been achieved. When this happens, we want to hear about it so we can try and put things right. Should you have any query or complaint, please contact the relevant department below:

  • Problems regarding your purchase:
    Worldwide Customer Services
    The Business Centre
    1 Commercial Road
    TN12 6YT
    Tel: 01892 839500
    Email: customerservices@worldwideinsure.com
  • Problems regarding a Claim:
    Please refer to the 'Complaints Procedure' within your policy wordings for the appropriate contact details.

If we have given you our final response and you are still dissatisfied you may refer your case to:

  • Financial Ombudsman Service
    South Quay Plaza
    183 Marsh Wall
    E14 9SR
    Tel: 08000 234 567