How to make a Claim

IMPORTANT: please refer to your insurance policy for full information on how to claim and what documents you will need. The quickest and easiest way to submit your claim is online

You must have your Policy Number when you contact the claims or assistance service; please ensure that you contact the correct service corresponding with your policy prefix to avoid any claim delays.



Travel Insurance Claims

Annual Multi-trip, Single Trip, Wintersports & Longstay

For policy references that start: AN23, SN23, LS23

Medical Emergencies
Contact the 24-hr multi-lingual service: UK(+44) 020 8057 3896
Email: internationalhealthcare@healix.com
You must contact the emergency service if any insured person has an illness, injury, accident or hospitalisation likely to cost £500 or more.
All other non-emergency Claims
Submit your claim online: www.submitaclaim.co.uk/wtis
Call: UK(+44) 01702 746549
Email: claims.travel@csal.co.uk

For policy references that start: AN22, SN22, LS22, LA22

Medical Emergencies
Contact the 24-hr multi-lingual service: UK(+44) 020 3819 7170
Email: internationalhealthcare@healix.com
You must contact the emergency service if any insured person has an illness, injury, accident or hospitalisation likely to cost £500 or more.
All other non-emergency Claims
Submit your claim online: www.submitaclaim.co.uk/wtis
Call: UK(+44) 01702 553443
Email: info@csal.co.uk
If you cannot claim online, you can download a claim form at www.csal.co.uk

For policy numbers that start: INA, INS

Medical Emergencies
Contact the 24-hr multi-lingual service: +44 (0)203 285 7248
email: claims@expatriategroup.com
You must contact the emergency service if any insured person has an illness, injury, accident or hospitalisation likely to cost £/€/$1,000 or more.
All other non-emergency Claims
Call: +44 (0)203 285 7246
Email: claims@expatriategroup.com
 

Car Hire Excess Insurance:

for policies with the prefix CER

How to Claim
Submit your claim online: www.claimez.com
Call: 0344 576 1681
Email: carhire@claimez.com
Have your policy number to hand and quote your scheme code: 20407

Motorhome Excess Insurance & Van Hire Excess Insurance:

for policies with the following prefixes: MER, VER

Claims procedure for UK residents
Submit your claim online: https://claim.orchard-administration.co.uk
Call:0333 3230 095
Have your policy number to hand and quote your scheme code: 50163
Claims procedure for EU residents
Submit your claim online: https://claim.orchard-administration.co.uk
Call:UK(+44) 1622 391 708
Have your policy number to hand and quote your scheme code: 50132