How to Claim:
Travel Insurance
- Annual Multi-trip, Single Trip, Wintersports & Longstay:
- For Medical Emergencies, call the 24-hr emergency service on:
+44 (0)845 839 9316
You must notify the emergency service in the event of any illness, injury, accident or hospitalisation involving anyone insured under this policy where the anticipated costs are likely to exceed £500. They will direct you to an appropriate medical facility and they may be able to guarantee costs on your behalf. - For non-emergency claims, call:
0845 839 9315
Always make sure that any loss or theft of valuables or any items worth more than £100 are reported to the police within 24hrs and a written report obtained.
Car Breakdown Insurance
- European Breakdown Cover:
- UK Breakdown Cover:
- If your vehicle breaks down, call the 24-hr control centre on:
00 800 4000 6152 (freephone) OR +44 (0)141 349 1077
You will be asked to quote the reference of the agent who issued your policy. This is 04/WWDE/VOY/2010.
You must provide as much detail as you can about what has happened, where you are and your intended travel route.
You must keep a note of the telephone charge to claim back later. - If your vehicle breaks down, call the 24-hr control centre on:
00 44 (0)870 164 8030
Please have the following information ready to give to our Rescue Controller, who will use this to validate your policy:
Your return telephone number with the area code
Your vehicle registration
The precise location of your vehicle (or as accurate as possible)
Laptop Computer Insurance
- Computer Insurance:
- In the event of damage or loss to the computer equipement, call:
0844 576 2280
Car Hire Insurance
- Excess Reimbursement Insurance:
- SLI & LDW Insurance:
- In the event of an excess charge being made when you return the vehicle,
you must pay and retain receipts to claim.
Please contact the claims centre within 31 days of the end of the Rental Agreement on:
0845 458 9677
email: car.rental@axa-assistance-claims.com - The 24-hr emergency service can be contacted on:
0845 458 9677
email: car.rental@axa-assistance-claims.com
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