Complaints Procedure:

Our aim at all times is to provide a first class standard of service. However, there may be times when you feel that this objective has not been achieved. When this happens, we want to hear about it so we can try and put things right. Should you have any query or complaint, please contact the relevant department below:

  • Problems regarding your purchase:
    Worldwide Customer Services
    The Business Centre
    1 Commercial Road
    PADDOCK WOOD
    TN12 6YT
    Tel: 01892 839500
    Email: customerservices@worldwideinsure.com
  • Problems regarding a Claim:
    Customer Services Department
    Voyager Insurance Services Ltd
    13-21 High Street
    GUILDFORD
    GU1 3DG
    Tel: 01483 562662
    Email: enquiries@voyagerins.com

We expect that the majority of complaints will be quickly and satisfactorily resolved at this stage, but if you are not satisfied you can take the issue further by writing to:

If we have given you our final response and you are still dissatisfied you may refer your case to:

  • Financial Ombudsman Service
    South Quay Plaza
    183 Marsh Wall
    LONDON
    E14 9SR
    Tel: 08000 234 567